Implementing a management system will save your business both time and effort in the future, especially if your business is based around e-commerce. ISO certification aims to save your business costs through efficiencies, as well as increasing staff’s morale to be able to better serve a customer’s needs, both of which will result in heightened customer satisfaction.
We all know that it’s the processes and procedures of a business that set them apart, so why not set yourself apart by confirming their quality and excellence?
Whilst an ISO certification acts as a sign of a company’s credibility, the biggest advantage is that it provides customers with confidence. In industries such as 3PL (third party logistics), where confidence is key, an ISO certification can make the difference between gaining or losing sales. Furthermore, many clients require that a business must have an ISO certification as a minimum, so it is worthwhile investing in one to make it an even playing field for your business.
Crucially, an ISO certification proves that your business is transparent, showcasing to your customers that you are trustworthy. As are often the case, client-business relationships are based on trust, so getting an ISO certification is a great way of extending that trust to your customers.
Much like Cross Border, the pricing from ISO accredited certification bodies tend to be bespoke, so it varies between customers depending on things such as the size of the business and how many standards you are planning on implementing. Standards are available for various mediums, such as quality, information security or energy, so you can pick and choose which standards are relevant to your industry.
The process usually takes between 6 to 8 weeks, in which time an external body will come and conduct an audit on your processes and procedures, making note of things that need improving or which will lead to mistakes. The last step is for the business in question is to improve these processes, after which they will receive their certification. Even after certification, they will continue to support your business through a six-monthly review to ensure that your processes are always up to speed.
The fact of the matter is that in today’s business world, where markets are constantly being oversaturated, an ISO certification is a great way of setting your business apart for customers, as well as improving internal systems to ensure greater efficiencies, so it really is a win-win.